{"id":6335,"date":"2021-03-04T12:29:25","date_gmt":"2021-03-04T05:29:25","guid":{"rendered":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/?p=6335"},"modified":"2021-03-04T12:29:25","modified_gmt":"2021-03-04T05:29:25","slug":"psfu","status":"publish","type":"post","link":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/psfu\/","title":{"rendered":"PSFU"},"content":{"rendered":"\n<p style=\"font-size:21px\"><strong>1.3.1. Question Management<\/strong><\/p>\n\n\n\n<p>PSFU digunakan oleh Admin Service untuk setting Question Management pertanyaan untuk\u00a0 customer (Pertanyaan FIR). Secara default sudah terdapat pertanyaan FIR untuk Q1, Q2, dan Q3 dari TAM. Pihak cabang boleh menambahkan pertanyaan FIR mulai Q4, Q5, dst.<\/p>\n\n\n\n<p>Menu ini dapat diakses melalui <em>After Sales <\/em>-&gt; <em>PSFU <\/em>-&gt; <em>Question Management<\/em>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-946.png\" alt=\"\" class=\"wp-image-6338\" width=\"630\" height=\"303\" \/><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><a>Gambar <\/a>19 &#8211; Question ID<\/strong><\/p>\n\n\n\n<p><strong>Keterangan Gambar<\/strong> :<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Daftar Question<\/strong><\/p>\n\n\n\n<p>Merupakan daftar pertanyaan FIR (Q1, Q2, Q3) yang sudah diinput.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-948.png\" alt=\"\" class=\"wp-image-6340\" width=\"113\" height=\"94\" \/><\/figure><\/div>\n\n\n\n<p>Merupakan tombol \u201cView\u201d yang digunakan untuk melihat data pertanyaan FIR yang sudah dibuat (read only).<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-950.png\" alt=\"\" class=\"wp-image-6342\" width=\"115\" height=\"88\" \/><\/figure><\/div>\n\n\n\n<p>Merupakan tombol \u201cEdit\u201d yang digunakan untuk merubah data pertanyaan FIR yang sudah dibuat.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-951.png\" alt=\"\" class=\"wp-image-6343\" width=\"193\" height=\"66\" \/><\/figure><\/div>\n\n\n\n<p>Merupakan tombol \u201cTambah\u201d yang digunakan untuk menambahkan data pertanyaan FIR yang baru.<\/p>\n\n\n\n<p><strong>1.3.1.1. Update Question Management<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-953.png\" alt=\"\" class=\"wp-image-6345\" width=\"722\" height=\"338\" \/><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><a>Gambar <\/a>20 &#8211; Question Management<\/strong><\/p>\n\n\n\n<p><strong>Keterangan Gambar<\/strong> :<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Question Description<\/strong><\/p>\n\n\n\n<p>Merupakan kolom yang dapat digunakan untuk menginput pertanyaan FIR baru.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Answer List<\/strong><\/p>\n\n\n\n<p>Merupakan daftar jawaban dari setiap pertanyaan FIR.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-958.png\" alt=\"\" class=\"wp-image-6350\" width=\"209\" height=\"69\" \/><\/figure><\/div>\n\n\n\n<p>Merupakan tombol \u201cTambah\u201d yang digunakan untuk menambahkan data jawaban dari setiap pertanyaan FIR yang sudah diinput. Klik tombil \u201cTambah\u201d maka akan muncul tampilan sebagai berikut :<\/p>\n\n\n\n<p><strong>1.3.1.2. Update Answer Management<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-961.png\" alt=\"\" class=\"wp-image-6353\" width=\"729\" height=\"250\" \/><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\">                            <strong><a>Gambar <\/a>21 &#8211; Update Answer FIR<\/strong><\/p>\n\n\n\n<p><strong>Keterangan Gambar<\/strong> :<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Answer List<\/strong><\/p>\n\n\n\n<p>Merupakan kolom yang dapat digunakan untuk menampung data jawaban dari setiap pertanyaan FIR yang ada.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-966.png\" alt=\"\" class=\"wp-image-6358\" width=\"210\" height=\"66\" \/><\/figure><\/div>\n\n\n\n<p>Merupakan pilihan checkbox yang harus diaktifkan ketika jawaban dari pertanyaan FIR merupakan jawaban negative.&nbsp; Contoh jawaban negative :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tidak untuk pasangan jawaban Ya dan Tidak<\/li><li>Kotor untuk pasangan jawaban Bersih dan Kotor<\/li><li>Dll<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-971.png\" alt=\"\" class=\"wp-image-6363\" width=\"177\" height=\"77\" \/><\/figure><\/div>\n\n\n\n<p>Merupakan tombol yang digunakan untuk menyimpan data hasil input jawaban FIR<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2021\/03\/image-972.png\" alt=\"\" class=\"wp-image-6364\" width=\"150\" height=\"78\" \/><\/figure><\/div>\n\n\n\n<p>Merupakan tombol yang digunakan untuk membatalkan hasil input jawaban FIR dan kembali ke layar daftar pertanyaan FIR.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1.3.1. Question Management PSFU digunakan oleh Admin Service untuk setting Question Management pertanyaan untuk\u00a0 customer (Pertanyaan FIR). Secara default sudah terdapat pertanyaan FIR untuk Q1, Q2, dan Q3 dari TAM. Pihak cabang boleh menambahkan pertanyaan FIR mulai Q4, Q5, dst. Menu ini dapat diakses melalui After Sales -&gt; PSFU -&gt; Question Management. Gambar 19 &#8211; [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6335","post","type-post","status-publish","format-standard","hentry","category-admin-service-gr"],"_links":{"self":[{"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/posts\/6335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/comments?post=6335"}],"version-history":[{"count":0,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/posts\/6335\/revisions"}],"wp:attachment":[{"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/media?parent=6335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/categories?post=6335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/tags?post=6335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}