{"id":3238,"date":"2021-02-21T13:22:20","date_gmt":"2021-02-21T13:22:20","guid":{"rendered":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/?p=3238"},"modified":"2024-07-16T02:49:13","modified_gmt":"2024-07-16T02:49:13","slug":"custumer-data","status":"publish","type":"post","link":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/custumer-data\/","title":{"rendered":"Customer Data"},"content":{"rendered":"\n<p><strong>CRM &#8211; Customer Data<\/strong><\/p>\n\n\n\n<p>Customer Data yang bisa diakses melalui <strong><em>Sales<\/em><\/strong> <strong>-&gt; <em>CRM<\/em> -&gt; <em>Customer Data.<\/em><\/strong> Menu ini dapat digunakan untuk melihat <em>history<\/em> data pelanggan yang sudah membeli <em>unit<\/em> di cabang yang menggunakan DMS.<\/p>\n\n\n\n<p>Dengan adanya <em>integrasi<\/em> CDP &#8211; DMS maka untuk beberapa kolom seperti tanggal lahir, jenis kelamin, status pernikahan, pekerjaan, dan <em>range<\/em> pendapatan <em>gross<\/em> dapat <em>diupdate<\/em> oleh CDP apabila CDP memiliki data tersebut. Tetapi apabila pada <em>field<\/em> tersebut sudah terisi oleh DMS maka CDP tidak bisa <em>mengupdate<\/em> data pada field tersebut.<strong> <\/strong>User dapat melihat tampilan Customer seperti pada gambar berikut:<\/p>\n\n\n\n<p><strong>1. Pribadi<\/strong><\/p>\n\n\n\n<p>Informasi Pribadi adalah Informasi pelanggan Pemilik sesuai dokumen STNK. Bisa berupa individu ataupun instansi. Proses perubahan data pemilik kami rekomendasikan di reception karena evidence yang didapat lebih valid. Untuk di menu ini hanya beberapa fields yang bisa edit (minor).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Kategori Pelanggan &#8211; Individu<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"458\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-184-1024x458.png\" alt=\"\" class=\"wp-image-13947\" srcset=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-184-1024x458.png 1024w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-184-300x134.png 300w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-184-768x344.png 768w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-184.png 1173w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"314\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185-1024x314.png\" alt=\"\" class=\"wp-image-13948\" srcset=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185-1024x314.png 1024w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185-300x92.png 300w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185-768x235.png 768w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185.png 1153w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>Gambar 1. Customer Data &#8211; Pribadi (Individu)<\/strong><\/figcaption><\/figure>\n\n\n\n<p>Tombol \u201c<strong>Tambah<\/strong>\u201dyang bisa digunakan untuk menginput data alamat pelanggan. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"77\" height=\"29\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/06\/image-161.png\" alt=\"\" class=\"wp-image-16039\"\/><\/figure>\n<\/div>\n\n\n<p>Klik tombol tersebut, maka akan muncul tampilan sbb :<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"392\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/06\/image-162.png\" alt=\"\" class=\"wp-image-16041\" srcset=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/06\/image-162.png 720w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/06\/image-162-300x163.png 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><figcaption class=\"wp-element-caption\"><strong>Gambar 2. Edit Alamat Pelanggan &#8211; Individu<\/strong><\/figcaption><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong><strong><em>Kategori Pelanggan &#8211; Instansi<\/em><\/strong><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Informasi Pribadi adalah Informasi pelanggan Pemilik sesuai dokumen STNK. Bisa berupa individu ataupun instansi. Proses perubahan data pemilik kami rekomendasikan di reception karena evidence yang didapat lebih valid. Untuk di menu ini hanya beberapa fields yang bisa edit (minor).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"393\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-777-1024x393.png\" alt=\"\" class=\"wp-image-15140\" srcset=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-777-1024x393.png 1024w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-777-300x115.png 300w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-777-768x295.png 768w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-777.png 1185w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"464\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-778-1024x464.png\" alt=\"\" class=\"wp-image-15142\" srcset=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-778-1024x464.png 1024w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-778-300x136.png 300w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-778-768x348.png 768w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-778.png 1172w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>Gambar 3. Customer Data &#8211; Pribadi (Instansi)<\/strong><\/figcaption><\/figure>\n\n\n\n<p>Tombol \u201c<strong>Tambah<\/strong>\u201dyang bisa digunakan untuk menginput data alamat pelanggan. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"77\" height=\"29\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/06\/image-161.png\" alt=\"\" class=\"wp-image-16039\"\/><\/figure>\n<\/div>\n\n\n<p>Klik tombol tersebut, maka akan muncul tampilan sbb :<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"717\" height=\"505\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-738.png\" alt=\"\" class=\"wp-image-14983\" srcset=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-738.png 717w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-738-300x211.png 300w\" sizes=\"auto, (max-width: 717px) 100vw, 717px\" \/><figcaption class=\"wp-element-caption\"><strong>Gambar 4. Edit Alamat Pelanggan &#8211; Instansi<\/strong><\/figcaption><\/figure>\n<\/div>\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Sehubungan dengan adanya fields NPWP pada menu ini, berikut adalah penjelasan notifikasi terkait NPWP:<\/p>\n\n\n\n<p><strong>1. Notifikasi : NPWP harus terdiri 15 Digit<\/strong><\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp; Notifikasi ini akan muncul apabila:<\/p>\n\n\n\n<p>&nbsp;&nbsp; \u2022 NPWP yang diisi kurang dari 15 digit<\/p>\n\n\n\n<p>&nbsp; \u2022 Berlaku untuk tanggal transaksi (billing) sebelum tanggal efektif NPWP 16 Digit berlaku<\/p>\n\n\n\n<p><strong>2. Notifikasi : NPWP harus terdiri 16 Digit<\/strong><\/p>\n\n\n\n<p>&nbsp;&nbsp; Notifikasi ini akan muncul apabila:<\/p>\n\n\n\n<p>&nbsp; \u2022 NPWP yang diisi kurang dari 16 digit<\/p>\n\n\n\n<p>&nbsp; \u2022 Berlaku untuk transaksi (billing) setelah tanggal efektif NPWP 16 Digit berlaku<\/p>\n<cite><em>Belum ada informasi terbaru dari pemerintah kapan tanggal\/timing efektif NPWP 16 digit berlaku, jika sudah ada informasi akan kami infokan&nbsp;lebih&nbsp;lanjut.<\/em><\/cite><\/blockquote>\n\n\n\n<p><strong>2. Pekerjaan<\/strong><\/p>\n\n\n\n<p>Informasi Pribadi adalah Informasi pelanggan Pemilik sesuai dokumen STNK. Bisa berupa individu ataupun instansi. Proses perubahan data pemilik kami rekomendasikan di reception karena evidence yang didapat lebih valid. Untuk di menu ini hanya beberapa fields yang bisa edit (minor).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Kategori Pelanggan &#8211; Individu<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"314\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185-1024x314.png\" alt=\"\" class=\"wp-image-13948\" srcset=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185-1024x314.png 1024w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185-300x92.png 300w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185-768x235.png 768w, https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/05\/image-185.png 1153w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>Gambar 5. Customer Data &#8211; Pekerjaan (Individu)<\/strong><\/figcaption><\/figure>\n\n\n\n<p>tombol <strong>Ubah<\/strong> digunakan untuk melakukan perubahan data . Tombol <strong>Kembali<\/strong> digunakan untuk kembali ke menu sebelumnya.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"70\" height=\"32\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/06\/image-159.png\" alt=\"\" class=\"wp-image-16037\"\/><\/figure>\n<\/div>\n\n\n<p>Tombol <strong>SAVE<\/strong> digunakan untuk menyimpan data<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"77\" height=\"28\" src=\"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-content\/uploads\/2024\/06\/image-160.png\" alt=\"\" class=\"wp-image-16038\"\/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>CRM &#8211; Customer Data Customer Data yang bisa diakses melalui Sales -&gt; CRM -&gt; Customer Data. Menu ini dapat digunakan untuk melihat history data pelanggan yang sudah membeli unit di cabang yang menggunakan DMS. Dengan adanya integrasi CDP &#8211; DMS maka untuk beberapa kolom seperti tanggal lahir, jenis kelamin, status pernikahan, pekerjaan, dan range pendapatan [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-3238","post","type-post","status-publish","format-standard","hentry","category-8-crc"],"_links":{"self":[{"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/posts\/3238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/comments?post=3238"}],"version-history":[{"count":17,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/posts\/3238\/revisions"}],"predecessor-version":[{"id":16789,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/posts\/3238\/revisions\/16789"}],"wp:attachment":[{"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/media?parent=3238"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/categories?post=3238"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dms-catalog.toyota.astra.co.id\/usermanual\/wp-json\/wp\/v2\/tags?post=3238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}